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By Robert Heinrich

Business approaches and data structures at the same time impact one another in non-trivial methods. often, tactics are designed with out taking the structures’ influence into consideration, and vice versa. lacking alignment at design-time ends up in caliber difficulties at run-time. Robert Heinrich offers examples from examine and perform for an built-in layout of procedure and approach caliber. a high quality reference-model characterizes technique caliber and a strategy notation is prolonged to operationalize the version. Simulation is a strong skill to foretell the mutual caliber impression, to check layout possible choices, and to ensure them opposed to necessities. the writer describes simulation techniques and discusses attention-grabbing insights on their software in practice.

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Extra info for Aligning Business Processes and Information Systems: New Approaches to Continuous Quality Engineering

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However, domain-specific quality aspects may provide hints for general quality aspects. 5 Quality of Service Models Quality of service (QoS) is related to BP quality. There are quality models describing different characteristics of service quality. [Cardoso et al. 3 The Business Process Quality Reference-Model 29 characteristics time, cost, reliability, and fidelity. For each characteristic, measures are described. Another quality model that aims to specify QoS requirements is presented in [W3C (2003)].

The BP model was created based on documents provided by the hospital, and on interviews with experts of the Center of Information Technology and Medical Engineering (ZIM) of the hospital. The BP model consists of 15 activities, 5 information objects, 4 actors, and 1 IS (hospital information system, HIS). 6 shows a representation of the process of writing discharge letters on an abstract level. BP starting points and end points are represented by circles. Activities are visualized by rectangles with rounded corners.

Abstract characteristics are decomposed to detailed measures, using this multi-level hierarchy. Considering this, business process quality is defined as the totality of characteristics of a BP that bear on its ability to satisfy stated and implied needs. BP quality refers to the components of a BP, as well as to its context. The context of a BP covers the organization in which the BP is located. For example, it contains the organizational objectives and the conditions of BP execution. Components are the activities of the BP, the actors performing these activities, the information objects handled and created by the BP, as well as the resources (an IS for instance) necessary for execution.

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